Senior Deskside Support Technician – Philadelphia

BVA Bear's IT Solutions; Boiling Springs (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Job summary

BVA Bears IT Solutions in Philadelphia is seeking a Senior Deskside Support Technician for a full-time, on-site role supporting City of Philadelphia facilities. You will provide high-touch, in-person IT support to City Council members and staff, handling workstation setup, troubleshooting, and end-user support across City Hall and district offices.

This position requires strong hands-on technical skills, excellent customer service, and experience supporting executive or government users in

Qualifications

• 5–7 years of deskside or desktop support experience.
• Strong customer service skills; experience supporting executive or government users.
• Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools.

Responsibilities

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City-approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end-user training and technology refresher sessions.
• Assist with RTK data collection support activities as required.
• Execute transition in and transition out tasks under the direction of the Project / Operations Manager.
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Skills

Deskside support

Customer service

Windows OS

Microsoft 365

Collaboration tools

Public sector

Job description

BVA Bears IT Solutions is seeking a Senior Deskside Support Technician for a full‑time position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities.

Benefits:

• Health insurance

Primary On-site Location

Philadelphia City Hall

1400 John F. Kennedy Boulevard

Philadelphia, PA 19107

Senior Deskside Support Technician provides high touch, in person “white glove” IT support to Philadelphia City Council members and staff. This role serves as a core onsite presence responsible for workstation setup, troubleshooting, and end user support across City Hall and district offices, delivering responsive, professional service.

This position requires strong hands on technical skills, excellent customer service, and experience supporting executive or public sector users in fast-paced environments.

Key Responsibilities:

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform individualized workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end-user training and technology refresher sessions.
• Assist with Right-to-Know RTK data collection support activities as required.
• Execute transition in and transition out tasks under the direction of the Project / Operations Manager.
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Required Qualifications:

• Minimum 5–7 years of deskside or desktop support experience.
• Strong customer service skills and experience supporting executive or government users.
• Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools.

Preferred Qualifications:

• Experience supporting municipal or legislative office environments.
• Audiovisual and meeting support experience.

U.S. Citizenship Requirement:

This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity:

BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.

Flexible work from home options available.