City IT Service Desk & Systems Support Analyst (Hybrid)

Bvabearsva; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Flexible work from home

Job summary

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst for a full-time, on-site role primarily supporting City of Philadelphia facilities at Philadelphia City Hall. Some limited remote work may be available.

The position requires 3–5 years in IT service desk or systems support and asks for strong troubleshooting and documentation skills. Responsibilities include ticket intake, remote troubleshooting, patching per City standards, and maintaining system documentation.

Qualifications

• Minimum 3–5 years of IT service desk or systems support experience.
• Experience with patch management, monitoring tools, and endpoint management.
• Strong troubleshooting, documentation, and time management skills.
• Preferred experience in government/public sector environments.

Responsibilities

• Serve as a primary point of contact for user service requests and technical issues.
• Perform ticket intake, classification, prioritization, escalation, and resolution tracking.
• Provide remote troubleshooting and support for end user systems and applications.
• Perform operating system and application patching in accordance with City standards.
• Utilize monitoring and RMM tools to identify and address system health issues.
• Maintain device inventory, lifecycle records, and system documentation.
• Support onboarding, offboarding, and knowledge transfer activities.
• Contribute to service desk documentation and knowledge base materials.

Skills

IT service desk

systems support

troubleshooting

Job description

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst for a full-time, on-site role primarily supporting City of Philadelphia facilities at Philadelphia City Hall. Some limited remote work may be available.

The position requires 3–5 years in IT service desk or systems support and asks for strong troubleshooting and documentation skills. Responsibilities include ticket intake, remote troubleshooting, patching per City standards, and maintaining system documentation.