Senior Deskside IT Technician - Onsite City Hall (PT)

BVA Bear's IT Solutions; Boiling Springs (PA); Hybrid; USD 25,000 - 41,000; Part time

Benefits offered by this job

Health insurance

Flexible work from home

Job summary

BVA Bear's IT Solutions is seeking a Senior Deskside Support Technician for a part-time role (~20 hours/week) based at Philadelphia City Hall. You will provide high-touch, on-site IT support to City Council members and staff, including workstation setup, troubleshooting, and end-user assistance during meetings and office hours.

The ideal candidate has 5–7 years' deskside or desktop support experience, strong customer service, and proficiency with Windows, Microsoft 365, and common collaboration

Qualifications

• Minimum 5–7 years of deskside or desktop support experience.
• Experience supporting executive or government users is a plus.
• Proficiency with Windows OS, Microsoft 365, and collaboration tools.

Responsibilities

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end user training and technology refresher sessions.
• Assist with RTK data collection support activities as required.
• Execute transitioning tasks under the direction of the Project / Operations Manager.
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Skills

Deskside support

Windows OS

Microsoft 365

Customer service

Job description

BVA Bear's IT Solutions is seeking a Senior Deskside Support Technician for a part-time role (~20 hours/week) based at Philadelphia City Hall. You will provide high-touch, on-site IT support to City Council members and staff, including workstation setup, troubleshooting, and end-user assistance during meetings and office hours.

The ideal candidate has 5–7 years' deskside or desktop support experience, strong customer service, and proficiency with Windows, Microsoft 365, and common collaboration