Part-Time White-Glove Deskside Tech for City Hall

Bvabearsva; Philadelphia (Philadelphia County); Hybrid; USD 32,000 - 46,000; Part time

Benefits offered by this job

Health insurance

Flexible work from home options

Job summary

BVA Bear’s IT Solutions is seeking a Senior Deskside Support Technician in Philadelphia to provide on-site IT support for City Council members and staff. The role covers workstation setup, troubleshooting, and end-user assistance across City Hall and district offices during standard business hours.

The position is part-time (~20 hours/week) with flexible work-from-home options and a focus on strong customer service, experience with Windows and Microsoft 365, and familiarity with executive or

Qualifications

• Minimum 5–7 years of deskside or desktop support experience.
• Strong customer service skills and experience supporting executive or government users.
• Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools.
• Experience supporting municipal or legislative office environments (preferred).
• Audiovisual and meeting support experience (preferred).

Responsibilities

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform individualized workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end user training and technology refresher sessions.
• Assist with Right-to-Know RTK data collection support activities as required.
• Execute transitioning and transition out tasks under the direction of the Project / Operations Manager.
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Skills

Deskside support

Customer service

Executive/government support

Windows operating systems

Tools

Microsoft 365

Collaboration tools

City-approved ticketing system

Job description

BVA Bear’s IT Solutions is seeking a Senior Deskside Support Technician in Philadelphia to provide on-site IT support for City Council members and staff. The role covers workstation setup, troubleshooting, and end-user assistance across City Hall and district offices during standard business hours.

The position is part-time (~20 hours/week) with flexible work-from-home options and a focus on strong customer service, experience with Windows and Microsoft 365, and familiarity with executive or