Senior Deskside Support Engineer - Imaging & Deployment

Saic; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Deskside Support Engineer to join our IT operations. You will provide Tier 2/3 deskside end-user support including imaging, deployment, asset management, and ensure SLAs are met.

The role requires troubleshooting hardware, software, network access, and collaboration with Tier 3 teams across a Windows environment. Strong leadership and public trust eligibility are required.

Qualifications

• High School Diploma and 7+ years of supervisory IT support experience.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom.
• Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues.
• Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance.
• Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues.
• Excellent verbal and written communication skills to convey technical concepts to non-technical users.
• HDI Technical Support Professional certification required within six (6) months of employment.

Responsibilities

• Acts as a Tier 2 and 3 Engineer, specializing in mass imaging pipelines, high-volume onboarding, equipment moves, and advanced troubleshooting of end-user laptops/desktops in a Windows environment.
• Provides desk-side end-user support focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting with strong user interaction skills.
• Must work independently while leading team efforts and managing deployment pipelines.
• Performs and oversees IMAC procedures and lifecycle refresh activities across the enterprise.
• Manages high-volume mass imaging processes and device preparation for onboardings/refreshes.
• Collaborates with Tier 3 teams to troubleshoot complex environmental issues affecting enterprise laptops/desktops.

Skills

Leadership

Communication

Troubleshooting

ITSM

Supervisory experience

Education

High School Diploma

HDI Technical Support Professional certification

Tools

Active Directory

MS Office Suite

Google Workspace for Enterprise

Bomgar

VPN

SCCM

VTC

Zoom

Job description

SAIC is seeking a Deskside Support Engineer to join our IT operations. You will provide Tier 2/3 deskside end-user support including imaging, deployment, asset management, and ensure SLAs are met.

The role requires troubleshooting hardware, software, network access, and collaboration with Tier 3 teams across a Windows environment. Strong leadership and public trust eligibility are required.