Executive Deskside IT Support Lead

Saic; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

SAIC seeks a Deskside Support Technician to provide end-user support across the enterprise in Atlanta, GA. You will handle Active Directory, Microsoft 365, Windows 11/10, and ITAM tasks, delivering White Glove service to executives and staff while coordinating with the IMAC team and documenting resolutions in the knowledge base.

Ideal candidates possess strong communication skills, a US citizenship with ability to obtain a Public Trust, and experience in a fast-paced government or enterprise IT

Qualifications

• US citizenship and ability to obtain Public Trust clearance.
• BA with 6+ years (or an Associate's with 8+ years, or HS with 10+ years) of relevant experience.
• Advanced knowledge of Windows OS and networked PC hardware.
• Excellent communication and teamwork skills.

Responsibilities

• Provide deskside IT support to Executives and employees across the enterprise.
• Manage ITAM, network printers, and MDM within ServiceNow.
• Create knowledge base articles and SOPs to improve service quality.
• Train users on approved software and hardware.
• Perform routine system administration and health checks.
• Lead and mentor a global IT/Desk Side team.
• Support off-hours maintenance and 24x7 SLAs as needed.

Skills

Networked environments

Windows 11/10

PC hardware

Communication skills

Team player

Problem-solving

Education

Bachelor's degree + 6 years experience

Associate's degree + 8 years experience

High school diploma + 10 years experience

Tools

A+ Certification

Net+ Certification

HDI Certification

MacBook support

Job description

SAIC seeks a Deskside Support Technician to provide end-user support across the enterprise in Atlanta, GA. You will handle Active Directory, Microsoft 365, Windows 11/10, and ITAM tasks, delivering White Glove service to executives and staff while coordinating with the IMAC team and documenting resolutions in the knowledge base.

Ideal candidates possess strong communication skills, a US citizenship with ability to obtain a Public Trust, and experience in a fast-paced government or enterprise IT