Senior Desk-Side IT Asset & Automation Admin

HCL Technologies Limited; Carroll (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

HCL Technologies Limited seeks a Senior Administrator for Desk Side Services within AMT Asset Management Software in Carroll, OH. You will enhance operational efficiency by developing and maintaining automation tools, focusing on asset management and ITIL processes while supporting existing projects and client requests.

The role emphasizes quality, security, and cost-conscious solutions, with opportunities to mentor colleagues and improve service delivery across IT operations.

Qualifications

• Experience in asset management services and ITIL processes.
• Strong analytical and problem-solving abilities for complex issues.
• Excellent communication with customers and team members.
• Familiarity with regulatory requirements and quality standards in IT operations.
• Ability to coach and mentor team members effectively.

Responsibilities

• Adhere to quality standards and regulatory requirements in asset management services.
• Provide expert support for complex incidents escalated by analysts.
• Lead knowledge base updates and mentor new team members.
• Resolve complex tickets within SLAs via cross-functional collaboration.
• Improve CSAT by achieving first contact resolution and proactive security measures.

Skills

Asset Management

ITIL

Troubleshooting

Incident Management

Mentoring

Education

ITIL Foundation Certification

Asset Management Certification

Tools

Asset Management Tools

Job description

HCL Technologies Limited seeks a Senior Administrator for Desk Side Services within AMT Asset Management Software in Carroll, OH. You will enhance operational efficiency by developing and maintaining automation tools, focusing on asset management and ITIL processes while supporting existing projects and client requests.

The role emphasizes quality, security, and cost-conscious solutions, with opportunities to mentor colleagues and improve service delivery across IT operations.