Senior Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Carroll (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

HCL Technologies Limited seeks a Senior Administrator for Desk Side Services within AMT Asset Management Software in Carroll, OH. You will enhance operational efficiency by developing and maintaining automation tools, focusing on asset management and ITIL processes while supporting existing projects and client requests.

The role emphasizes quality, security, and cost-conscious solutions, with opportunities to mentor colleagues and improve service delivery across IT operations.

Qualifications

• Experience in asset management services and ITIL processes.
• Strong analytical and problem-solving abilities for complex issues.
• Excellent communication with customers and team members.
• Familiarity with regulatory requirements and quality standards in IT operations.
• Ability to coach and mentor team members effectively.

Responsibilities

• Adhere to quality standards and regulatory requirements in asset management services.
• Provide expert support for complex incidents escalated by analysts.
• Lead knowledge base updates and mentor new team members.
• Resolve complex tickets within SLAs via cross-functional collaboration.
• Improve CSAT by achieving first contact resolution and proactive security measures.

Skills

Asset Management

ITIL

Troubleshooting

Incident Management

Mentoring

Education

ITIL Foundation Certification

Asset Management Certification

Tools

Asset Management Tools

Job description

Senior Administrator - Desk Side Services, AMT Asset Management Software Senior Administrator - Desk Side Services, AMT Asset Management Software United States Job Description Senior Administrator - Desk Side Services, AMT Asset Management Software Carroll, Ohio

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services, Ensuring Compliance With Company Policies.
• Provide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively.
• Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery.
• Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture.
• Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

• Advanced Proficiency In Asset Management Services And Best Practices.
• Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues.
• Excellent Communication Skills For Effective Interaction With Customers And Team Members.
• Familiarity With Regulatory Requirements And Quality Standards In It Operations.
• Ability To Coach And Mentor Team Members Effectively.

Other Requirements

• Optional But Valuable: Itil Foundation Certification.
• Optional But Valuable: Certification In Asset Management Or Related Fields

Maximum Salary (US): Minimum Salary (US): Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.