Senior Designated Services Engineer — Remote US

Weka; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

WEKA is seeking a Senior Designated Services Engineer to drive customer success for our data and memory infrastructure solutions. You will serve as the primary technical liaison, resolve complex issues, and work with top-tier customers to ensure high-quality service and rapid problem resolution.

Ideal candidates bring 10+ years in customer-facing roles, strong Linux/Unix expertise, distributed storage know-how, and proficiency in Python and automation.

Qualifications

• 10+ years in customer-facing technical roles.
• Ability to diagnose hardware failures, network congestion, and performance bottlenecks.
• Enterprise infrastructure L3+ support experience (Linux-based storage, networking, virtualization, cloud, etc.).
• Strong technical troubleshooting in multi-platform, distributed environments.
• Strong understanding of distributed storage systems.
• Expertise in Linux/Unix administration.
• Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.
• Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting.
• Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana).

Responsibilities

• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
• Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
• Provide feedback to Engineering to enhance product supportability, usability, and serviceability.
• Support pre-sales engineers, partners, and resellers with technical expertise.
• Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
• Own, track, and document customer issues via the ticketing system.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles).
• Manage multiple projects and support cases concurrently.
• Advocate for customer concerns and represent WEKA externally.
• Develop subject matter expertise in WEKA and customer technologies.
• Participate in on-call, follow-the-sun support rotations as needed.
• Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.

Skills

Customer-facing experience

Troubleshooting

Linux/Unix admin

Networking

Distributed storage

Cloud computing

Python

Bash

Automation scripting

POSIX/NFS/S3

Tools

Kubernetes

Containers

JIRA

Confluence

Slack

AWS

Azure

GCP

Job description

WEKA is seeking a Senior Designated Services Engineer to drive customer success for our data and memory infrastructure solutions. You will serve as the primary technical liaison, resolve complex issues, and work with top-tier customers to ensure high-quality service and rapid problem resolution.

Ideal candidates bring 10+ years in customer-facing roles, strong Linux/Unix expertise, distributed storage know-how, and proficiency in Python and automation.