Senior Design Research Lead - Remote (US)

Humana; Montpelier (VT); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team.

This remote role can be located anywhere in the US and focuses on delivering consumer-centered research to improve Medicare experiences. You will partner with Product Design, Content Design, PM, Analytics, and Engineering to shape strategy, run research programs, and translate insights into actionable product improvements within an agile environment.

Qualifications

• Master’s degree or higher in a research-related discipline such as Design Strategy, HCI, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science.
• 8+ years leading design research in the context of innovation and digital product.
• 5+ years independently managing design research programs.

Responsibilities

• Define and deliver research programs across the design process from exploration to implementation.
• Partner with Product Design, Content Design, Product Management, Analytics, and Engineering to develop user-centered experiences.
• Develop research plans and interview guides for sessions.
• Synthesize research findings and contribute to backlog prioritization and decision-making.
• Lead storytelling to translate findings into business impact.

Skills

Master’s degree in design research

UX research methods

Leadership in research

Communication skills

Agile product development

Education

Master’s degree or higher in a research-related discipline

Job description

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team.

This remote role can be located anywhere in the US and focuses on delivering consumer-centered research to improve Medicare experiences. You will partner with Product Design, Content Design, PM, Analytics, and Engineering to shape strategy, run research programs, and translate insights into actionable product improvements within an agile environment.