Senior Service Designer, Health Experience Lead (Remote)

Humana, Inc.; Jackson (MS); Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. is seeking a Lead Service Designer to advance the Insurance Product Experience (IPX) team. You will shape member experiences across channels, partnering with stakeholders to define opportunities and deliver meaningful service improvements.

The role requires 7+ years in design, a strong portfolio, and fluency with tools like Figma and Adobe Creative Suite. Remote-friendly, with 40-hour weeks and potential travel to Humana offices.

Qualifications

• Bachelor’s or Master’s degree in a design or research field
• 7+ years of relevant industry experience
• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

Responsibilities

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences
• Design and deliver artefacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
• Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration
• Stay informed about industry trends in health insurance, digital health, and service design best practices

Skills

Portfolio mapping & user research

7+ years experience

Education

Bachelor or Master in design/research

Tools

Figma

Lucid/Miro

PPT

Adobe Creative Suite

Job description

Humana, Inc. is seeking a Lead Service Designer to advance the Insurance Product Experience (IPX) team. You will shape member experiences across channels, partnering with stakeholders to define opportunities and deliver meaningful service improvements.

The role requires 7+ years in design, a strong portfolio, and fluency with tools like Figma and Adobe Creative Suite. Remote-friendly, with 40-hour weeks and potential travel to Humana offices.