Remote Lead Design Researcher | Medicare UX Innovation

Humana; Denver (CO); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. seeks a Lead Design Researcher to define and deliver research programs across the design process, partnering with product, content, analytics, and engineering to craft user-centered Medicare experiences.

You will guide exploration, strategy, ideation, testing, and implementation with an agile, test-and-learn approach. This remote role across the US requires deep experience in design research, exceptional storytelling, and the ability to influence product strategy and backlog through

Qualifications

• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product
• 5+ years of experience independently managing design research programs
• Exceptional communication, problem-solving, coaching and management skills
• Understanding and experience with a variety of UX and design research methodologies
• Experience with design thinking and agile product development environments

Responsibilities

• Assist with the creation of service and product concepts either through storyboarding, wireframing, and/or other visual mediums to facilitate future state micro-journey concepts
• Conduct current-state research and competitive benchmarking per micro-journey
• Recruit/Screen candidates for research and concept testing
• Develop research plans and/or interview guides for sessions
• Train other team members to get them up and running on their own research and concept studies
• Synthesize all research findings and work with product managers and other team members to add to backlog
• Work to iterate requirements, concepts, and other vision documentation
• Work collaboratively with customers, operators and leadership to propose novel experience improvements that align to priority measures
• Be a great storyteller, who can seamlessly lead teams to synthesize findings into insights and business recommendations that drive impact
• Collaborate and co-create with product teams and business partners quantify value the of a concept
• Create communication artifacts that define current state and future state of the optimized experience

Skills

Design research leadership

User research methods

Agile product development

Communication skills

Research planning & interview design

Stakeholder collaboration

Education

Master's degree or higher in a research-related discipline

Job description

Humana, Inc. seeks a Lead Design Researcher to define and deliver research programs across the design process, partnering with product, content, analytics, and engineering to craft user-centered Medicare experiences.

You will guide exploration, strategy, ideation, testing, and implementation with an agile, test-and-learn approach. This remote role across the US requires deep experience in design research, exceptional storytelling, and the ability to influence product strategy and backlog through