Senior Design Researcher - Remote Healthcare UX

Humana; Carson City (NV); Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

Humana’s Experience Design team is seeking a Lead Design Researcher to drive end-to-end research programs across product design and analytics. This remote role is available anywhere in the United States and requires partnering with product, design, PM, and engineering to develop user-centered Medicare experiences.

You will conduct current-state research, build plans and guides, recruit participants, synthesize findings, and translate insights into backlogs and business recommendations.

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Psychology).
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product.
• 5+ years of experience independently managing design research programs.
• Exceptional communication, problem-solving, coaching and management skills.
• Understanding and experience with a variety of UX and design research methodologies.

Responsibilities

• Assist with the creation of service and product concepts through storyboarding or wireframes.
• Conduct current-state research and competitive benchmarking per micro-journey.
• Recruit and screen candidates for research sessions.
• Develop research plans and interview guides for sessions.
• Train other team members to conduct their own research and concept studies.
• Synthesize research findings and add to product backlog with findings.
• Iterate requirements and vision documentation based on insights.
• Collaborate with customers, operators and leadership to propose experience improvements.
• Be a great storyteller and lead teams to translate findings into business recommendations.

Skills

Leadership

Communication

UX research methodologies

Agile product development

Storytelling

Education

Master's degree in a research field

Tools

Storyboarding

Wireframing

Interview guides

Job description

Humana’s Experience Design team is seeking a Lead Design Researcher to drive end-to-end research programs across product design and analytics. This remote role is available anywhere in the United States and requires partnering with product, design, PM, and engineering to develop user-centered Medicare experiences.

You will conduct current-state research, build plans and guides, recruit participants, synthesize findings, and translate insights into backlogs and business recommendations.