Senior Design Research Lead - Remote Healthcare UX

Humana; Cheyenne (WY); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to define and drive research programs across the end-to-end design process for Medicare consumer experiences.

You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to surface insights that prioritize customer impact and business value, in an agile environment. The role emphasizes storytelling to synthesize findings into actionable insights and to influence product strategy, prioritizing user-centered

Qualifications

• Master’s degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science)
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product
• 5+ years of experience independently managing design research programs
• Exceptional communication, problem-solving, coaching and management skills
• Understanding and experience with a variety of UX and design research methodologies
• Experience with design thinking and agile product development environments

Responsibilities

• Assist with the creation of service and product concepts either through storyboarding, wireframing, and/or other visual mediums to facilitate future state micro-journey concepts
• Conduct current-state research and competitive benchmarking per micro-journey
• Recruit/Screen candidates for research and concept testing
• Develop research plans and/or interview guides for sessions
• Train other team members to get them up and running on their own research and concept studies
• Synthesize all research findings and work with product managers and other team members to add to backlog
• Work to iterate requirements, concepts, and other vision documentation
• Work collaboratively with customers, operators and leadership to propose novel experience improvements that align to priority measures
• Be a great storyteller, who can seamlessly lead teams to synthesize findings into insights and business recommendations that drive impact
• Collaborate and co-create with product teams and business partners quantify value the of a concept
• Create communication artifacts that define current state and future state of the optimized experience

Skills

Design research leadership

UX methodologies

Agile product development

Communication skills

Coaching/mentoring

Health insurance domain experience

Education

Master’s or higher in research

Job description

Humana, Inc. is seeking a Lead Design Researcher to define and drive research programs across the end-to-end design process for Medicare consumer experiences.

You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to surface insights that prioritize customer impact and business value, in an agile environment. The role emphasizes storytelling to synthesize findings into actionable insights and to influence product strategy, prioritizing user-centered