Senior Design Ops Leader—Customer-Centric Product Delivery

JPMorgan Chase & Co.; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Senior Design Operations professional to plan and manage day-to-day workflow, processes and reporting supporting digital design work across Design and Customer Experience.

You will collaborate with designers, product owners, engineers, content strategists, editors and researchers to deliver customer-led products and services. The role requires understanding design processes, customer-centric design, and familiarity with design systems and toolkits.

Qualifications

• 5+ years of project/program management experience with 3 years in digital design or product development.
• Thorough understanding of Product development lifecycle at scale.
• Thorough understanding of Waterfall and Agile project methodologies.
• Experience or familiarity with tools including Atlassian / JIRA / Confluence / Monday.com / Figma.
• Demonstrated effectiveness developing plans, prioritizing activities and driving execution.
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information.
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently.

Responsibilities

• Oversight and management of a product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity management.
• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery Execution and Delivery, as well as concept readiness and artifact quality.
• Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities.
• Facilitate cross-impacted project discussions with multiple Design teams and stakeholders.
• Collaborate closely with DCE, Product, Line-of-Business, Data and Analytics and Tech teams to understand the customer problem statement and desired outcomes to meet business objectives.
• Track projects to ensure milestones are being met and status is documented and updated regularly; produce reports as appropriate/requested.
• Key driver and champion of ongoing firm-wide and design team process improvement.

Skills

Project management

Digital design / product development

Waterfall & Agile methodologies

Stakeholder communication

Planning & prioritization

Cross-functional collaboration

Tools

Jira

Confluence

Monday.com

Figma

Job description

JPMorgan Chase & Co. in New York seeks a Senior Design Operations professional to plan and manage day-to-day workflow, processes and reporting supporting digital design work across Design and Customer Experience.

You will collaborate with designers, product owners, engineers, content strategists, editors and researchers to deliver customer-led products and services. The role requires understanding design processes, customer-centric design, and familiarity with design systems and toolkits.