Design Operations VP - Card Team Leadership & Delivery

J.P. Morgan; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase in New York seeks a Senior Design Operations professional to plan and manage the day-to-day workflow, processes and reporting that support our growing digital design project work across Design and Customer Experience.

You will collaborate with designers, product owners, engineers, content strategists and researchers to shape customer-led products and services, applying design-system knowledge and agile methods to drive outcomes.

Qualifications

• Minimum of 5 years of project/program management experience, with 3 years in digital design or product development.
• Strong understanding of the product development lifecycle at scale.
• Thorough understanding of Waterfall and Agile project methodologies.
• Experience with tools including Atlassian / JIRA / Confluence / Monday.com / Figma.
• Demonstrated effectiveness developing plans, prioritizing activities and driving execution.
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly.
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently.

Responsibilities

• Oversight and management of a product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity management.
• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery Execution and Delivery, as well as concept readiness and artifact quality.
• Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities.
• Facilitate cross-impacted project discussions with multiple Design teams and stakeholders.
• Collaborate closely with DCE, Product, Line-of-Business, Data and Analytics and Tech teams to understand the customer problem statement and desired outcomes to meet business objectives.
• Track projects to ensure milestones are being met and status is documented and updated regularly; produce reports as appropriate/requested.
• Key driver and champion of ongoing firm-wide and design team process improvement.

Job description

JPMorgan Chase in New York seeks a Senior Design Operations professional to plan and manage the day-to-day workflow, processes and reporting that support our growing digital design project work across Design and Customer Experience.

You will collaborate with designers, product owners, engineers, content strategists and researchers to shape customer-led products and services, applying design-system knowledge and agile methods to drive outcomes.