Senior Design Program Manager – Card Experience

JPMorganChase; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

JPMorgan Chase's Chase Card design organization is seeking a Senior Associate Design Program Manager to plan and manage day-to-day workflow across digital and physical design projects. You will partner with design leads, product owners, engineers, and researchers to drive clarity, alignment, and on-time delivery.

You’ll thrive in a fast-paced, cross-functional environment, champion process improvements, and act as the main liaison across teams.

Qualifications

• 3+ years of project or program management experience working with digital design or marketing teams.
• Understanding of the product development lifecycle at scale.
• Understanding of Waterfall and Agile project methodologies.
• Experience or familiarity with Monday.com and JIRA software tools.
• Demonstrated effectiveness developing plans, prioritizing activities, and driving execution.
• Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment.
• Excellent written and verbal communication skills, including the ability to present complex information clearly and handle sensitive information appropriately.
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively, and independently.
• Flexibility and adaptability to change direction based on team and stakeholder consensus.
• Demonstrated ability to use AI tools to accelerate product discovery and delivery while maintaining strong judgment on data privacy, risk, and human oversight.

Responsibilities

• Oversee and manage a digital and physical product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity
• Partner closely with Design Leads, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting
• Facilitate cross-impacting project discussions with multiple design teams and stakeholders
• Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, plan capacity, and guide project execution
• Track projects to ensure milestones are met, document and update project status regularly, produce reports as requested, and serve as overall traffic manager
• Drive concept readiness and artifact quality in partnership with Digital and other teams
• Consult with design teams to develop clear plans covering size, scope, sequence, and next steps for design activities
• Serve as a single point of contact for project status and issue management
• Ensure all deliverables, often complex and interlinked, are clearly specified, scoped, and agreed between client and internal teams
• Manage small, medium, and large projects for successful delivery
• Champion ongoing firm-wide and design team process improvements

Skills

PM experience in digital design

Product development lifecycle

Waterfall and Agile methodologies

Monday.com familiarity

JIRA familiarity

Planning and prioritization

Cross-disciplinary collaboration

Communication skills

Organizational skills

AI tools for product discovery

Tools

Monday.com

JIRA

Job description

JPMorgan Chase's Chase Card design organization is seeking a Senior Associate Design Program Manager to plan and manage day-to-day workflow across digital and physical design projects. You will partner with design leads, product owners, engineers, and researchers to drive clarity, alignment, and on-time delivery.

You’ll thrive in a fast-paced, cross-functional environment, champion process improvements, and act as the main liaison across teams.