Senior Design Ops Lead: UX Strategy & Delivery

Amazon Inc.; Omaha (NE); On-site; USD 130,000 - 193,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Design Operations partner for Prime Video to plan, prioritize, and deliver complex design programs. You will manage design deliverables, capacity, scheduling, and collaboration across UX, engineering, product management, and leadership to enable scalable, human-centered workflows.

The role emphasizes building automated workflows, defining operating models, and driving adoption of new design tools and AI-enabled processes to support global UX efforts.

Qualifications

• 6+ years of design program management experience
• Experience understanding needs of business and end customers
• Experience gathering and analyzing large amounts of data and delivering continuous improvements

Responsibilities

• Own the operational strategy for complex design programs end to end.
• Partner with UX leadership on key decisions and design roadmap.
• Define the operational tool and AI strategy for the organization.
• Build automated workflows that scale design and research operations.
• Lead design delivery by managing team backlogs and removing obstacles.
• Standardize and improve our user-centered design process and infrastructure.
• Act as a bridge between UX, Engineering, Product Management and other partners.

Skills

Design program management

Stakeholder collaboration

Data analysis

Tools

Project management tools

Job description

Amazon.com Services LLC is seeking a Senior Design Operations partner for Prime Video to plan, prioritize, and deliver complex design programs. You will manage design deliverables, capacity, scheduling, and collaboration across UX, engineering, product management, and leadership to enable scalable, human-centered workflows.

The role emphasizes building automated workflows, defining operating models, and driving adoption of new design tools and AI-enabled processes to support global UX efforts.