Senior Design Program Manager – UX & Research

Prime Video & Amazon MGM Studios; San Francisco (CA); On-site; USD 142,000 - 193,000; Full time

Job summary

Prime Video’s UX Design & Research team in San Francisco is seeking a Senior Design Program Manager to drive planning, prioritization, and delivery of design initiatives across multiple workstreams, partnering with UX, Engineering, Product, and Research.

You will manage backlogs, remove blockers, set milestones, define success metrics, and scale processes to enable designers to own their timelines while delivering innovative experiences for customers.

Qualifications

• 6+ years of design program management experience
• Experience understanding needs of business and end customers and translating them into right solutions
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Responsibilities

• Partner with UX leadership in key project decision-making, including: requirements gathering, scheduling, design roadmap management, resource allocation, and coordination of teams and reviews
• Program manage key Design projects
• Lead design delivery by managing team backlogs and removing obstacles, coordinating reviews with stakeholders and leadership, communicating team status, and empowering designers to own their timelines
• Act as a bridge between UX, Engineering, and Product Management (PM) teams and other cross functional team members, connecting various groups and making sure interdependencies are understood and planned for
• Anticipate bottlenecks, provide escalation management, and balance the customer needs versus business goals and technical constraints
• Implement durable and repeatable processes and tools to help us prioritize, plan and manage multiple parallel projects across the team and our stakeholders
• Standardize, socialize, and continuously improve our user-centered design process
• Enable creative solutions by leveraging design acumen, high judgement, and knowledge of business and customer experience best practices
• Define success metrics and be responsible for ensuring their implementation for all our work
• Promote a sense of transparency, visibility, and community among our team
• Navigate and prioritize evolving initiatives in a fast-paced environment

Skills

Design program management

Stakeholder communication

Data analysis

Tools

Project management tools

Job description

Prime Video’s UX Design & Research team in San Francisco is seeking a Senior Design Program Manager to drive planning, prioritization, and delivery of design initiatives across multiple workstreams, partnering with UX, Engineering, Product, and Research.

You will manage backlogs, remove blockers, set milestones, define success metrics, and scale processes to enable designers to own their timelines while delivering innovative experiences for customers.