Design Operations Lead: UX Strategy & Programs

Amazon; Austin (TX); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Health insurance (medical, dental, vis

401(k) matching

Job summary

Amazon.com Services LLC is seeking a Senior Design Operations lead to own a portfolio of connected programs across multiple business and development teams. This role shapes long-term strategy, translates vision into launch plans, and defines success metrics for the UX studio.

As part of the team, you will drive operational docs, governance frameworks, and stakeholder alignment, partnering with product and engineering to manage ambiguity and deliver customer-centric experiences at scale.

Qualifications

• 6+ years of design program management experience.
• Experience managing UX programs and working with Design and Research.
• Experience understanding needs of business and end customers and translating them into right solutions.
• Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences.
• Knowledge of project management tools and methodologies (agile to waterfall).
• Knowledge of human-centered design process.
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management.

Responsibilities

• Create and facilitate design thinking workshops.
• Write and contribute to org-level operational docs including monthly/quarterly reviews and operating plans.
• Use AI capabilities to develop and govern operational mechanisms (tools, frameworks, quality standards) that increase the efficiency and productivity of UX designers, researchers, and design operation peers.
• Work on programs with a high level of ambiguity
• Coordinate roadmap prioritization with design, product, and development leads
• Lead through influence across peers and partner teams.
• Define and drive completion of team and org-level goals
• Communicate program status and strategy with executives and cross-functional partners

Tools

Figma

Adobe Creative Suite

Miro

Job description

Amazon.com Services LLC is seeking a Senior Design Operations lead to own a portfolio of connected programs across multiple business and development teams. This role shapes long-term strategy, translates vision into launch plans, and defines success metrics for the UX studio.

As part of the team, you will drive operational docs, governance frameworks, and stakeholder alignment, partnering with product and engineering to manage ambiguity and deliver customer-centric experiences at scale.