Senior Dental Practice Operations Leader

D4C DENTAL BRANDS, INC.; Lebanon (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

D4C Dental Brands, Inc. is seeking an Operations Manager to drive financial performance while overseeing daily practice operations and delivering an exceptional patient experience.

You will implement systems that enhance patient satisfaction, retention, case acceptance, and staff engagement across administrative and clinical support roles. The role requires 3–5 years of leadership in dental operations, a Bachelor's in Business or related field, and strong communication and problem-solving

Qualifications

• 3-5 years progressive leadership and functional practice management experience.
• Dental Operations Manager experience preferred.
• Excellent communication, problem solving and leadership skills.
• Coursework or on-the-job training in dentistry, business or training.
• Strong healthcare management/customer service management and leadership skills a plus.
• Experience leading a team, mentoring and coaching subordinates.

Responsibilities

• Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.
• Build and maintain a positive office culture.
• In coordination with RDO and Human Resources, select and orientate office staff.
• Evaluate staff performance and submit performance reviews, ensure 100% of staff complete required learning modules on time.
• Conduct practice staff meetings on a regular basis.
• Works with employees to facilitate complaints/concerns and resolve as needed.
• Responsible for onboarding and training for new employees.
• Implement office policies which establish best approaches to achieve performance goals (patient satisfaction, access, engagement, financial performance and growth).
• Meets or exceeds annual NPS targets and sets action plans accordingly.
• Provide needed information to other departments to support policy compliance.
• Ensure information supports revenue cycle activities.
• Act as interdepartmental liaison between the practice and other entities.
• Report safety incidents, attend trainings, and monitor safe operations.
• Stay current with state and federal regulations and company policies affecting responsibilities.
• Monitor certifications/licenses and renewals.

Skills

Communication

Leadership

Problem solving

Team leadership

Customer service

Education

Bachelor's Degree in Business or related field

Job description

D4C Dental Brands, Inc. is seeking an Operations Manager to drive financial performance while overseeing daily practice operations and delivering an exceptional patient experience.

You will implement systems that enhance patient satisfaction, retention, case acceptance, and staff engagement across administrative and clinical support roles. The role requires 3–5 years of leadership in dental operations, a Bachelor's in Business or related field, and strong communication and problem-solving