Dental Practice Operations Leader for Patient Experience

D4C Dental Brands; Mason (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

D4C Dental Brands is seeking an Operations Manager to oversee practice operations, drive financial performance, and enhance patient experience across the network. You will implement systems to improve patient satisfaction, retention, case acceptance, and staff engagement.

Responsibilities include leading office staff, coordinating with HR, evaluating performance, conducting regular staff meetings, onboarding new hires, and ensuring compliance with safety and regulatory standards, while

Qualifications

• 3-5 years progressive leadership and functional practice management experience.
• Experience managing a dental practice operations.
• Excellent communication, problem solving and leadership skills.
• Coursework or training in dentistry, business or training.
• Healthcare management/customer service leadership experience is a plus.

Responsibilities

• Manages office staff with problem solving, planning, delegation, and conflict management.
• Builds and maintains a positive office culture.
• Selects and orients office staff with HR coordination.
• Evaluates staff performance and conducts reviews; ensures training completion.
• Leads staff meetings and resolves complaints/concerns.
• Onboards and trains new employees.
• Implements policies to achieve performance goals: patient satisfaction, access, engagement, and financial results.
• Meets or exceeds NPS targets and develops action plans.
• Coordinates with other departments to support revenue cycle and policy compliance.
• Acts as interdepartmental liaison across practice and entities.
• Ensures safety compliance and training; monitors work environment.
• Stays compliant with regulations and maintains licenses/certifications.
• Completes mandatory modules and job-specific training on time.

Skills

Leadership

Communication

Problem solving

Staff development

Budgeting

Education

Bachelor’s Degree in Business or related field

Job description

D4C Dental Brands is seeking an Operations Manager to oversee practice operations, drive financial performance, and enhance patient experience across the network. You will implement systems to improve patient satisfaction, retention, case acceptance, and staff engagement.

Responsibilities include leading office staff, coordinating with HR, evaluating performance, conducting regular staff meetings, onboarding new hires, and ensuring compliance with safety and regulatory standards, while