Senior Delivery Station Operations Leader

Amazon; Revere (MA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is seeking an AMZL Sr. Station Leader to oversee all delivery-station operations in MA, including budgetary and people development.

You will coach Operations, Area and Shift Managers, drive safety, quality and customer experience, and build leadership bench strength across the DS. You will collaborate with Transport, DSPs, Finance and HR to secure resources for projects, execute lean initiatives, and maintain 24/7 operations and peak-season staffing while delivering strong performance and

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years of direct management experience in logistics/fulfillment environments.
• Proven track record delivering performance and financial results under pressure.
• Experience with performance metrics, process improvement, and lean techniques.
• Experience staffing full lifecycle including hiring and promotions.
• Strong analytical skills with data-driven problem solving.
• Excellent communication in English; local language as applicable.

Responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Skills

Leadership

Analytics

Performance metrics

Communication (English)

Staff development

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an AMZL Sr. Station Leader to oversee all delivery-station operations in MA, including budgetary and people development.

You will coach Operations, Area and Shift Managers, drive safety, quality and customer experience, and build leadership bench strength across the DS. You will collaborate with Transport, DSPs, Finance and HR to secure resources for projects, execute lean initiatives, and maintain 24/7 operations and peak-season staffing while delivering strong performance and