Senior Delivery Station Leader

Amazon; Village of East Syracuse (NY); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon is seeking a leaders for a Delivery Station to oversee safety, quality, performance and people development across 24/7 operations in East Syracuse, NY. You will drive the station's vision, implement lean initiatives and partner with DSPs to meet the business plan and customer needs.

Responsibilities include managing a large, multi-level team, driving metrics, and building a strong leadership bench. The role demands flexibility for hours and extensive collaboration with internal partners.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• 7+ years’ direct management experience, including salaried, hourly and agency workforce, in logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment.
• Demonstrated track record of delivering performance and financial based results in high pressure environments.
• Experience with performance metrics and process improvement and lean techniques.
• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations.
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems.
• Excellent communication skills (including local language and English, written and verbal).
• Experience managing third party resources on a regional/national scale.
• Experience managing contingent workforce in a business with peak seasons.
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.

Responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Skills

Leadership

Operations management

Analytical thinking

Performance metrics

Communication skills

Staffing lifecycle

Education

Bachelor's degree or equivalent

MBA preferred

Tools

Lean techniques

Job description

Amazon is seeking a leaders for a Delivery Station to oversee safety, quality, performance and people development across 24/7 operations in East Syracuse, NY. You will drive the station's vision, implement lean initiatives and partner with DSPs to meet the business plan and customer needs.

Responsibilities include managing a large, multi-level team, driving metrics, and building a strong leadership bench. The role demands flexibility for hours and extensive collaboration with internal partners.