Senior Delivery Programs Lead (Remote)

Docker; Seattle (WA); Híbrido; AUD 150 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first by design

Time to recharge — generous PTO and Wh

Technology stipend — US$100 net per mo

Learning & development stipend

Parental leave — 16 weeks

Equity for all full-time employees

Comprehensive benefits — medical, and;

Resumo da oferta

Docker’s Professional Services team seeks a Delivery Program Manager to orchestrate complex AI and cloud-native engagements. You will work with Sales, Solution Architects, Forward Deployed Engineers, and Delivery Partners, translating customer requirements into scoped service engagements and guiding them through delivery.

You will design repeatable offerings, scope detailed SOWs, and drive delivery with autonomy.

Qualificações

• 8+ years in technical program management or equivalent cross-functional roles.
• Experience delivering B2B SaaS or developer tooling engagements to enterprise customers.
• Proven ability to build programs and processes from scratch.
• Strong technical fluency and systems thinking.
• Experience with professional services tooling and business systems.

Responsabilidades

• Operationalize end-to-end engagement lifecycle from scoping to delivery and handoff.
• Directly manage customer engagements: plan governance, milestones, risks, dependencies, and escalations.
• Review scopes and SOWs with solution architects to ensure delivery; validate prerequisites.
• Own customer readiness and handoff to Support and Technical Account Managers.
• Create reusable assets and fixed-scope offerings with defined outcomes.
• Build governance infrastructure: intake, capacity planning, dashboards, milestones.
• Define and report delivery KPIs.

Conhecimentos

Technical program management

Cross-functional collaboration

Executive communication

Ambiguity ownership

Ferramentas

Salesforce

NetSuite

PSA tools

Looker/Tableau

Descrição da oferta de emprego

Docker’s Professional Services team seeks a Delivery Program Manager to orchestrate complex AI and cloud-native engagements. You will work with Sales, Solution Architects, Forward Deployed Engineers, and Delivery Partners, translating customer requirements into scoped service engagements and guiding them through delivery.

You will design repeatable offerings, scope detailed SOWs, and drive delivery with autonomy.