Remote Delivery Programs Lead for AI & Cloud Deployments

Docker; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Docker is seeking a Delivery Program Manager for its Professional Services team. You will embed as an overlay with sales, solution architects, and delivery partners to translate customer requirements into scoped service engagements and manage them through delivery.

You will design repeatable delivery assets, scope Statements of Work, and build governance models, metrics, and scalable delivery processes to turn AI and cloud-native deployments into production outcomes.

Responsibilities

• Operationalize the end‑to‑end engagement lifecycle, from scoping and kickoff through delivery, handoff, and retrospectives.
• Directly manage customer engagements: plan, run governance cadences, track milestones, manage risks and dependencies, and escalations.
• Review technical assumptions in scopes and SOWs with solution architects (environments, integrations, identity, network and security constraints, customer prerequisites) so estimates and timelines hold up in delivery.
• Own customer readiness and handoff: environment prerequisites, acceptance criteria, and clean transition to Support and Technical Account Managers.
• Partner with solution architects to create reusable delivery assets: playbooks, runbooks, statement of work templates, reference architectures, and onboarding workshops/guides.
• Turn repeatable customer patterns into packaged, fixed‑scope offerings with defined outcomes, durations and pricing inputs.
• Build and maintain the sales‑cycle engagement model and intake process for when and how Services are engaged across sales stages.
• Build the program management and governance infrastructure: intake frameworks, capacity planning models, risk registers, delivery dashboards, and milestone tracking.
• Define and report delivery KPIs: on‑time delivery, utilization.

Job description

Docker is seeking a Delivery Program Manager for its Professional Services team. You will embed as an overlay with sales, solution architects, and delivery partners to translate customer requirements into scoped service engagements and manage them through delivery.

You will design repeatable delivery assets, scope Statements of Work, and build governance models, metrics, and scalable delivery processes to turn AI and cloud-native deployments into production outcomes.