Senior Deckhand: Lead Deck Ops & Guest Service

Hornblower Corp; San Francisco, Northern (CA, KY); Hybrid; USD 40,000 - 70,000; Full time

Job summary

City Experiences, part of Hornblower Group, seeks a Senior Deckhand in San Francisco to supervise deckhands, assist in navigation, and uphold our RESPECT Service System. This role requires leadership, safety focus, and strong customer service as part of a dynamic maritime team.

The Senior Deckhand will work with crew to ensure smooth vessel operations, guest satisfaction, and compliance with USCG guidelines.

Qualifications

• HS Diploma required.
• TWIC card or ability to obtain.
• First Aid/CPR certification or ability to obtain.
• Valid Driver’s License.
• DD214 copy if Veteran status.
• Excellent customer service skills.
• Ability to effectively interact with passengers and coworkers.
• Ability to work in fast-paced environment.
• Minimum 3 months deckhand experience.
• Submit to alcohol and drug tests per USCG requirements.
• Availability for weekends and major holidays.

Responsibilities

• Assign deck crew tasks and provide direction.
• Stand bridge watch and assist in safe navigation and maneuvering.
• Take command if captain becomes incapacitated.
• Provide hospitality to guests and coworkers per RSS guidance.
• Maintain cleanliness and safety of the vessel.
• Load or unload materials from vessels.
• Handle lines to moor vessels to pier when needed.
• Stand watch for obstructions and navigational aids.
• Assist Engineer to operate and maintain ship equipment.
• Escalate maintenance issues to the Director of Marine.

Skills

Deckhand exp

Customer service

Effective communication

Safety awareness

Team leadership

Ability to pass drug tests

Education

HS Diploma

Job description

City Experiences, part of Hornblower Group, seeks a Senior Deckhand in San Francisco to supervise deckhands, assist in navigation, and uphold our RESPECT Service System. This role requires leadership, safety focus, and strong customer service as part of a dynamic maritime team.

The Senior Deckhand will work with crew to ensure smooth vessel operations, guest satisfaction, and compliance with USCG guidelines.