Senior Deckhand

Hornblower Group; San Francisco (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

City Experiences, part of Hornblower Group, is seeking a Senior Deckhand in the San Francisco Bay area. The role supervises deckhands, assists in navigation, and upholds RESPECT service standards to deliver exceptional guest experiences.

The Senior Deckhand will lead by example, ensure safety, and coordinate with engineering and marine staff. Must meet TWIC/First Aid requirements, have a valid driver’s license, and be available on weekends and holidays.

Qualifications

• HS Diploma required.
• TWIC Card or ability to obtain
• First Aid/CPR certification or ability to obtain
• Driver’s License required
• DD214 if veteran status
• Excellent customer service skills
• Ability to interact effectively with passengers and employees
• Able to work in a fast-paced, changing environment
• Minimum three months experience as a Deckhand
• Willingness to pass alcohol/drug tests per USCG requirements
• Availability to work weekends and major holidays

Responsibilities

• Assign deck crew tasks and provide direction
• Stand bridge watch and assist in safe navigation and maneuvering
• Take command if captain is incapacitated
• Provide exceptional hospitality per RESPECT Service System
• Maintain vessel cleanliness and safety
• Load/unload materials from vessels
• Moor vessels to pier and handle lines as needed
• Stand watch for navigational obstructions and aids
• Assist Engineer to operate and maintain ship equipment
• Escalate maintenance issues to Director of Marine

Skills

Customer service

Communication

Adaptability

Safety awareness

Education

HS Diploma

Job description

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

Do you share Hornblower's passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The Senior Deckhand serves as a crew member with greater experience, knowledge, and responsibility than required to serve in the established Deckhand position as outlined in United States Coast Guard Navigation and Inspection Circular (NVIC) 1-91. The Senior Deckhand is responsible for supervising the work of other deckhands during normal operations and will act as a team leader in response to emergency situations. The Senior Deckhand sets the example regarding company policies, procedures, and standards.

The right person will be adaptable, dynamic, and embody Hornblower’s RESPECT SERVICE SYSTEM.

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Duties And Responsibilities

• Assign deck crew tasks and provide direction
• Stand bridge watch and assist in the safe navigating and maneuvering of the vessel
• Take command if captain becomes incapacitated
• Provide exceptional hospitality to guests and coworkers as prescribed in Our Respect Service System (RSS)
• Maintain the cleanliness and safety of the vessel
• Load or unload materials from vessels
• Handle lines to moor vessels to pier when necessary
• Stand watch in order to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
• Provide assistance to Engineer to operate and maintain ship equipment such as engines and generators, and winches
• Escalate any mechanical or maintenance issues to the Director of Marine

Additional Responsibilities

• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Additional job duties as assigned

Requirements & Qualifications

• HS Diploma
• Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain
• Valid First Aid/CPR Certification, and/or ability to obtain and maintain
• Valid Driver’s License
• Copy of DD214 if Veteran status
• Excellent customer service skills
• Ability to effectively interact with the passengers, Riders, and fellow employees.
• Ability to work in fast-paced, quickly changing environment.
• Minimum three (3) months experience as a Deckhand.
• Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion, and post-accident/incident testing.
• Will be required to be available for work weekends and on all major holidays.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.