Senior Deckhand - Lead Vessel Operations & Guest Service

Hornblower Group; San Francisco (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

City Experiences, part of Hornblower Group, is seeking a Senior Deckhand in the San Francisco Bay area. The role supervises deckhands, assists in navigation, and upholds RESPECT service standards to deliver exceptional guest experiences.

The Senior Deckhand will lead by example, ensure safety, and coordinate with engineering and marine staff. Must meet TWIC/First Aid requirements, have a valid driver’s license, and be available on weekends and holidays.

Qualifications

• HS Diploma required.
• TWIC Card or ability to obtain
• First Aid/CPR certification or ability to obtain
• Driver’s License required
• DD214 if veteran status
• Excellent customer service skills
• Ability to interact effectively with passengers and employees
• Able to work in a fast-paced, changing environment
• Minimum three months experience as a Deckhand
• Willingness to pass alcohol/drug tests per USCG requirements
• Availability to work weekends and major holidays

Responsibilities

• Assign deck crew tasks and provide direction
• Stand bridge watch and assist in safe navigation and maneuvering
• Take command if captain is incapacitated
• Provide exceptional hospitality per RESPECT Service System
• Maintain vessel cleanliness and safety
• Load/unload materials from vessels
• Moor vessels to pier and handle lines as needed
• Stand watch for navigational obstructions and aids
• Assist Engineer to operate and maintain ship equipment
• Escalate maintenance issues to Director of Marine

Skills

Customer service

Communication

Adaptability

Safety awareness

Education

HS Diploma

Job description

City Experiences, part of Hornblower Group, is seeking a Senior Deckhand in the San Francisco Bay area. The role supervises deckhands, assists in navigation, and upholds RESPECT service standards to deliver exceptional guest experiences.

The Senior Deckhand will lead by example, ensure safety, and coordinate with engineering and marine staff. Must meet TWIC/First Aid requirements, have a valid driver’s license, and be available on weekends and holidays.