Senior Data Center Support & Networking Technician

Oracle; Santa Clara (CA); On-site; USD 91,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Employee Stock Purchase Plan

Job summary

Oracle datacenter services seeks a technically skilled professional to support end-to-end on-site hardware installation and maintenance. You will distribute tasks within a team, replace server components, and upgrade hardware for customers while ensuring minimal disruption to critical infrastructure.

You will implement network configurations, validate cabling, monitor tickets and logs, and respond to complex incidents within SLAs.

Qualifications

• Experience in end-to-end on-site hardware installation and troubleshooting.
• Ability to monitor ticket queues and logs, and address complex incidents.
• Familiarity with SOPs/MOPs and health and safety guidelines.

Responsibilities

• Assists in distributing tasks to team and conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations independently, and leading diagnostics and collecting customer solution sign-offs.
• Replaces server components and upgrades servers for existing customer base, independently, reporting results upon completion.
• Implements designed and defined network communications and solutions, including cabling and networking equipment, independently, communicating across teams and providing upward feedback on implementation approaches.
• Leads cabling validation, ensuring network environment build and connectivity is established, scripting to verify devices are connected and free from transmission errors, and problem solving to establish error free connections.
• Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm messaging assigned environments, addressing complex incidents, and documents steps or resolutions involved in maintaining the environments.

Skills

Hardware installation

Troubleshooting

Network configuration

Cable management

Incident management

SOP/MOP adherence

Technical liaison

Documentation

Team coordination

Tools

Diagnostics tools

Networking equipment

Server hardware

Job description

Oracle datacenter services seeks a technically skilled professional to support end-to-end on-site hardware installation and maintenance. You will distribute tasks within a team, replace server components, and upgrade hardware for customers while ensuring minimal disruption to critical infrastructure.

You will implement network configurations, validate cabling, monitor tickets and logs, and respond to complex incidents within SLAs.