Senior Data Center Support Technician – Equity Eligible

Ll Oefentherapie; Santa Clara (CA); On-site; USD 91,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance,

401(k) Savings with company match

Paid time off

Job summary

Oracle in Santa Clara, CA is seeking an experienced Datacenter Operations professional to lead end-to-end on-site hardware installation, troubleshooting, and network configuration. The role involves replacement and upgrades of server components, cabling validation, and proactive problem solving across teams.

The candidate will monitor ticket queues and logs, implement solutions within SLAs, and mentor peers while ensuring compliance with SOPs/MOPs and security controls.

Responsibilities

• Assists in distributing tasks to team and conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations independently, and leading diagnostics and collecting customer solution sign-offs.
• Replaces server components and upgrades servers for existing customer base, independently, reporting results upon completion.
• Implements designed and defined network communications and solutions, including cabling an networking equipment, independently, communicating across teams and providing management upward feedback on implementation task approaches.
• Leads cabling validation, ensuring network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections.
• Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm error messaging assigned environments, addressing complex incidents.
• Implements technical solutions to enhance and/or trouble the system within Service Level Agreements (SLAs), identifies and escalates trends, and documents steps or resolutions involved in maintaining the environments.
• Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays within site rules, colocation vendor rules/or data center site, and signs-off.
• Follows and monitors implemented required security controls.
• Utilizes principles of compliance and health and safety, and acts as a lead to ensure compliance with health and safety guidelines during on-site work at customer locations and at office.
• Trains advance fix and repair techniques that align with corporate objectives.
• Begins to stay current with industry understanding best practices and developments in networking and server maintenance.
• Facilitates adherence to SOPs and MOPs for operational Data Center Change Control processes.
• Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues, and starts to propose solutions.
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures that internal and/or external teams are delivering quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and review and assists in the training of new or less experienced peers.
• Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative.
• Collaborates across the organization to align on expectations and achieve shared objectives.
• Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
• Identifies and addresses moderately complex issues by analyzing data to identify solutions, escalating unresolved issues with a thorough assessment.

Job description

Oracle in Santa Clara, CA is seeking an experienced Datacenter Operations professional to lead end-to-end on-site hardware installation, troubleshooting, and network configuration. The role involves replacement and upgrades of server components, cabling validation, and proactive problem solving across teams.

The candidate will monitor ticket queues and logs, implement solutions within SLAs, and mentor peers while ensuring compliance with SOPs/MOPs and security controls.