Senior Data Center Ops Lead: Incidents & Automation

Oracle; Phoenix (AZ); On-site; USD 44,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Short/Long term disability

Life insurance and AD&D

401(k) with company match

Paid time off and holidays

Job summary

Oracle is seeking an experienced Datacenter Services Operations professional in the United States to lead complex hardware support and incident management. You will drive standardization of SOPs/MOPs, coordinate cross-functional teams, and mentor staff across regions, ensuring resilience, reliability, and availability at scale.

You will coordinate with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable

Qualifications

• Active TS/SCI security clearance.
• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• 3–8 years of experience in Data Center infrastructure Operations support and server administration in mid-sized environments (200–1000+ servers).
• 3–8 years of incident management focusing on incident resolution and lessons learned.

Responsibilities

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads.
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates work meets reliability, safety, and SLA objectives.
• Leads planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and connectivity.
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability with upstream and downstream systems.
• Owns escalation queue and trend analysis; directs complex investigations and documents resolutions within SLAs.
• Governs adherence to SOPs/MOPs and site rules for high-risk work; aligns with security procedures and audit requirements; verifies testing of controls.
• Leads post-incident reviews and RCAs; works with engineering to mitigate availability risks and improve observability and alert fidelity.
• Mentors technicians; shapes staffing and readiness for on-call and peak events; promotes cross-team collaboration.

Skills

Incident management

Systems administration

Networking (DNS, TCP/IP)

Data center design understanding

Process improvement

Communication skills

Education

Bachelor of Science in Computer Science or Information Systems

Tools

Power capacity allocation tools

Network architecture planning tools

Job description

Oracle is seeking an experienced Datacenter Services Operations professional in the United States to lead complex hardware support and incident management. You will drive standardization of SOPs/MOPs, coordinate cross-functional teams, and mentor staff across regions, ensuring resilience, reliability, and availability at scale.

You will coordinate with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable