Data Center Operations Lead: Incident Response & Automation

Oracle Corporation

Phoenix (AZ)

On-site

USD 120,000 - 180,000

Full time

2 days ago

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Job summary

Oracle Corporation in Phoenix, AZ, seeks a senior Data Center Operations Lead to oversee complex hardware support, ensure resilience, reliability, and availability at scale. You will design, govern, and approve change activities and site augmentations, driving standardization of SOPs and MOPs across regions.

You will serve as the highest escalation point for incidents, lead cross-functional triage, root-cause analysis, and long-term corrective actions.

Qualifications

Active TS/SCI security clearance.
BS in Computer Science, Information Systems or equivalent.
3–8 years in Data Center infrastructure operations and server administration.
3–8 years of incident management handling outages and lessons learned.
Expertise in two or more areas: power capacity allocation, incident management, systems administration, networking.

Responsibilities

Lead complex data center hardware support services to ensure resilience and availability at scale.
Design, govern and sign off on advanced change activities and site augmentations.
Drive standardization of SOPs/MOPs across regions.
Serve as the highest operational escalation point for incidents with cross-functional triage and root-cause analysis.
Partner with engineering, capacity, networking and security teams to anticipate risks and implement architectural improvements.
Mentor teammates, uplift best practices and influence policy and process changes.