Senior Data Center & Enterprise IT Operations Lead

DMI (Digital Management, Inc.); Quantico (VA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Tuition assistance

401(k) match

Health insurance

Career growth opportunities

Annual awards

Job summary

DMI (Digital Management, Inc.) is seeking a Data Center and Enterprise IT Operations Lead to oversee the operation and support of computer systems for large-scale environments in a Quantico, VA setting. The role requires managing a broad range of technologies and ensuring rapid resolution of incidents.

The candidate will coordinate with government and contractor teams, enforce RMF security processes, and drive service desk performance while maintaining high levels of customer service across all

Qualifications

• 10+ years progressive experience in operating computer systems, including at least three years of supervisory and management experience in 24/7 operational environments and experience engineering a data center.
• Broad experience with virtualized environments, managing SANs/NAS devices, email services, desktop services, and related computing technologies.
• Demonstrated ability to provide outstanding customer service at all organizational levels.
• Required certifications: Security+, MCSE, CISSP; DoD 8570.01‑M ITA III requirements and CISSP preferred.

Responsibilities

• Supervises all personnel engaged in operation and support of computer systems and peripherals for large-scale operations.
• Supervises and participates in complex OS, systems software planning and implementation, and production support activities.
• Interfaces with Contractor and Government personnel; confers with equipment and software vendors; directs subordinate personnel to take action.
• Provides security operations or coordinates security operations in support of RMF continuous monitoring.
• Writes, edits, and prepares graphical presentations of technical information.
• Manages and operates a centralized service desk.
• Oversees User Support and Help Desk Specialists resolving request/problem incidents.
• Ensures all tickets are properly resolved as quickly as possible.
• Coordinates technical support from other admins and developers as required.
• Measures effectiveness of incidents to determine resolution rates and potential system-wide issues.

Skills

Supervisory experience

Customer service

IT operations

Security RMF

Tools

SANs/NAS management

Email services

Job description

DMI (Digital Management, Inc.) is seeking a Data Center and Enterprise IT Operations Lead to oversee the operation and support of computer systems for large-scale environments in a Quantico, VA setting. The role requires managing a broad range of technologies and ensuring rapid resolution of incidents.

The candidate will coordinate with government and contractor teams, enforce RMF security processes, and drive service desk performance while maintaining high levels of customer service across all