Senior Technical Lead, Federal IT Ops - Remote

DMI (Digital Management, Inc.); United States; Remote; USD 153,000 - 191,000; Full time

Job summary

DMI, a federal IT services provider, seeks a Senior Technical Lead to oversee the IT Application Operations and Maintenance for a federal contract. The role requires guiding a skilled team, managing incident resolution, and ensuring regulatory compliance and security across IT systems.

The candidate will coordinate with client leads, manage change processes, and deliver performance reports that drive continuous improvement while maintaining exceptional customer service and operational discipline.

Qualifications

• Bachelor's Degree in computer science, information technology, or business administration.
• 8+ years of relevant experience in IT operations or federal contract environments.
• ITIL and PMP certifications are a plus.

Responsibilities

• Lead the COTS application Operations and Maintenance (O&M) team and align priorities with customer needs.
• Oversee ticketing, incident resolution, and adherence to SLAs while maintaining high customer satisfaction.
• Review Change Requests for impact analysis and coordinate with Change Control and client leads.
• Ensure compliance with federal regulations and security standards; perform regular audits and risk assessments.
• Develop reports on performance metrics and drive continuous improvement initiatives.

Skills

Leadership

Communication

Budgeting

Education

Bachelor's Degree in a relevant field

Job description

DMI, a federal IT services provider, seeks a Senior Technical Lead to oversee the IT Application Operations and Maintenance for a federal contract. The role requires guiding a skilled team, managing incident resolution, and ensuring regulatory compliance and security across IT systems.

The candidate will coordinate with client leads, manage change processes, and deliver performance reports that drive continuous improvement while maintaining exceptional customer service and operational discipline.