Senior Data Center Engineer - Onsite Troubleshooter

Oracle; Texas; On-site; USD 74,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Parental leave

Job summary

Oracle US is seeking a Datacenter Services Technician to perform end-to-end on-site hardware installation, troubleshooting, and maintenance. You will validate cabling, replace components, and ensure error-free connections while following SOPs and site rules.

You will monitor ticket queues, analyze logs, escalate complex issues to senior technicians, and help train colleagues. This role requires collaboration with cross-functional teams to improve resiliency, reliability, and availability of

Qualifications

• Experience with on-site hardware installation and troubleshooting.
• Ability to monitor ticket queues and escalate complex issues.
• Ability to train others and align with corporate objectives.
• Provide subject matter expertise to identify resiliency and availability risks.

Responsibilities

• Conducts end-to-end on-site hardware installation and troubleshooting.
• Replaces server components and upgrades servers with limited supervision.
• Implements designed network cabling and equipment; validates connections and performance.
• Monitors ticket queues and system logs; escalates non-routine incidents to senior technicians.
• Drives adherence to SOPs/MOPs and site rules; ensures safe and compliant operations.
• Contributes to continuous improvement and knowledge sharing across teams.

Skills

Hardware installation

Troubleshooting

Technical liaison

Training

Escalation

Job description

Oracle US is seeking a Datacenter Services Technician to perform end-to-end on-site hardware installation, troubleshooting, and maintenance. You will validate cabling, replace components, and ensure error-free connections while following SOPs and site rules.

You will monitor ticket queues, analyze logs, escalate complex issues to senior technicians, and help train colleagues. This role requires collaboration with cross-functional teams to improve resiliency, reliability, and availability of