Data Center Technician - 24/7 On-Site Troubleshooter

Oracle; Ashburn (VA); On-site; USD 58,000 - 118,000; Full time

Job summary

Oracle in Ashburn, VA seeks a Data Center Technician for 24/7 on-site operations focusing on server hardware, cabling, and network connectivity. You will monitor tickets, mentor teammates, and implement solutions per SOPs/MOPs and Data Center Change Control processes.

This role involves collaboration with technical and non-technical teams to ensure resiliency and uptime. Responsibilities include maintaining health and safety, supporting escalation trends, and coordinating with vendors.

Qualifications

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to lift up to 50 lbs.
• Able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Shift schedule that rotates. Includes nights, weekends and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI).
• Good computer skills
• Able to stand and walk for extended periods
• Able to work 10-12 hour shifts
• Any experience with mainstream ticketing systems is a plus
• Willing to travel as required
• Client experience is preferred

Responsibilities

• Identifies opportunities for other team members to work with servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
• Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• Ensures compliance with health and safety guidelines during on-site work at customer locations and at office, with limited supervision.
• Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
• Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and training of less experienced peers.
• Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
• Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives.
• Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team.
• Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools.
• Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Skills

Server hardware

Networking

Troubleshooting

Teamwork

Learning mindset

Documentation

Heavy lifting

Shift work

Security awareness

Education

2-year or 4-year degree or relevant work experience

Tools

RAID

Linux/Unix

CLI

Ticketing systems

Job description

Oracle in Ashburn, VA seeks a Data Center Technician for 24/7 on-site operations focusing on server hardware, cabling, and network connectivity. You will monitor tickets, mentor teammates, and implement solutions per SOPs/MOPs and Data Center Change Control processes.

This role involves collaboration with technical and non-technical teams to ensure resiliency and uptime. Responsibilities include maintaining health and safety, supporting escalation trends, and coordinating with vendors.