Senior Data Center & Cloud Operations Lead (Hybrid, Austin)

Thales

Austin (TX)

Hybrid

USD 121,000 - 205,000

Full time

26 hours ago

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Benefits offered by this job

Elective Health/Dental/Vision

Retirement Savings Plan

Paid Holidays/PTO

Life Insurance & Well-being Program

Job summary

Thales in Austin, TX seeks a Data Center Operations Lead to oversee daily production data center and cloud infrastructure with global coverage. You will coordinate major incidents, ensure security and availability, and drive automation across teams.

Ideal candidates have 7+ years in IT infrastructure, strong Windows/Linux skills, VMware experience, and hands-on cloud knowledge (AWS/Azure). Travel up to 10% may be required and a post-offer background check will be conducted.

Qualifications

Bachelor’s degree in field with 5–8+ years of relevant work experience or Master’s degree with 4+ years of relevant work experience.
7+ years of IT infrastructure or data center operations experience.
2+ years leading technical or operational teams.
Strong knowledge of Windows and Linux server administration.
Experience supporting VMware or other virtualization platforms.
Experience with cloud platforms such as AWS or Azure.
Experience with enterprise monitoring and incident management tools.
Knowledge of networking fundamentals, storage, DNS, load balancing, and firewalls.
Experience with scripting or automation (PowerShell, Python, Bash, or similar).
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work effectively across global teams.

Responsibilities

Lead daily operations of production data center and cloud infrastructure supporting global services.
Coordinate and manage major incidents, problem management, and operational escalations during U.S. business hours.
Ensure infrastructure availability, performance, security, and compliance with operational standards.
Develop and maintain operational procedures, documentation, and runbooks.
Drive automation and continuous improvement initiatives to increase operational efficiency.
Coordinate maintenance activities, upgrades, and change implementations with engineering teams.
Monitor infrastructure health and proactively identify operational risks.
Mentor and provide technical guidance to operations engineers.
Collaborate with Security, Network, Cloud, and Product Engineering teams to resolve complex infrastructure issues.
Participate in on-call rotations and operational leadership as required.
Track operational metrics, service levels, and capacity planning.