Senior Data Center & Cloud Operations Lead

General Dynamics Information Technology (GDIT); Washington (District of Columbia); Hybrid; USD 122,000 - 165,000; Full time

Benefits offered by this job

AI career tool

Internal mobility support

Benefits & 401K

Full-flex work weeks

Military-friendly culture

Job summary

General Dynamics Information Technology (GDIT) seeks an Operations Manager to lead 24x7x365 data center and cloud services for the U.S. government division. You will supervise Level 1–3 teams, drive service delivery, and ensure compliance with ITIL and security requirements.

The role requires 7+ years in IT operations, 3+ years in L3 O&M management with NetApp/VMware, and a TS clearance. Hybrid work in the DC area with travel is included.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline (master’s preferred).
• 7+ years IT operations or data center ops experience; 3+ years managing L3 O&M teams supporting NetApp storage and VMware virtualization.
• Strong background in enterprise data center operations, hybrid cloud management, monitoring platforms, storage/virtualization technologies, ITIL processes, and distributed O&M workforce leadership.
• Active Top Secret clearance.
• Location: Hybrid within the National Capital Region with periodic travel.

Responsibilities

• Lead daily operations across DT enterprise data centers, cloud environments, and distributed sites.
• Oversee Level 1–3 operational teams, including 24x7x365 Enterprise Operations and Site Operations, ensuring SOPs, SLAs, and performance objectives.
• Manage incident, problem, change, configuration, and service request processes aligned with ITIL best practices.
• Coordinate operational readiness activities, maintenance windows, patching cycles, and planned outages to minimize customer impact.
• Drive continuous service improvement, operational standardization, and cross‑team coordination across DT service providers.
• Provide senior oversight of Level 3 O&M teams performing advanced troubleshooting across storage, virtualization, compute, and cloud platforms.
• Support COOP/DR planning and readiness to ensure mission resilience.
• Foster collaboration with DT, engineering, and cloud service teams to improve outcomes.

Skills

Hybrid cloud management

Enterprise data center operations

Storage virtualization

VMware

NetApp storage

ITIL processes

Leadership

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

NetApp

VMware

Job description

General Dynamics Information Technology (GDIT) seeks an Operations Manager to lead 24x7x365 data center and cloud services for the U.S. government division. You will supervise Level 1–3 teams, drive service delivery, and ensure compliance with ITIL and security requirements.

The role requires 7+ years in IT operations, 3+ years in L3 O&M management with NetApp/VMware, and a TS clearance. Hybrid work in the DC area with travel is included.