Senior Cybersecurity Support Engineer - Remote High Impact

Intuition Machines, Inc.; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Fully remote position

Flexible working hours

Global team

Job summary

Intuition Machines, Inc. is seeking a Senior Technical Support Engineer to work remotely and partner with customers and engineering teams to resolve complex issues, improve reliability, and ensure a smooth customer experience.

Your coding background will enable you to debug, prototype, and build small automation tools while collaborating with cross-functional teams. You will mentor peers and contribute to product improvements, all while maintaining clear communication with enterprise clients.

Qualifications

• 5+ years in software engineering or technical support.
• Proficiency in Python, JavaScript, HTML, and CSS.
• Experience with distributed systems, web security, and large-scale applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Familiarity with support systems, ticketing tools, or automation/scripting is a plus.

Responsibilities

• Troubleshoot complex backend and frontend issues for enterprise customers.
• Work with Engineering, Product, and Security teams to find root causes and implement solutions.
• Help improve the product by debugging, prototyping, or building small automation tools.
• Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
• Mentor other support engineers and enhance team processes and documentation.
• Build strong customer relationships through clear, proactive communication.

Skills

Python

JavaScript

HTML

CSS

Distributed systems

Web security

Problem-solving

Communication

Tools

Grafana

SQL

ClickHouse

Redash

Job description

Intuition Machines, Inc. is seeking a Senior Technical Support Engineer to work remotely and partner with customers and engineering teams to resolve complex issues, improve reliability, and ensure a smooth customer experience.

Your coding background will enable you to debug, prototype, and build small automation tools while collaborating with cross-functional teams. You will mentor peers and contribute to product improvements, all while maintaining clear communication with enterprise clients.