Senior Technical Support Engineer - Remote, AI Security

Intuition Machines; Town of Poland (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote

Global team

Flexible hours

Job summary

Intuition Machines, a globally distributed team behind the hCaptcha security suite, seeks a Senior Technical Support Engineer in a fully remote capacity. You will work directly with customers and engineering teams to resolve complex issues, improve product reliability, and ensure a smooth customer experience through your coding experience.

You will mentor others, build automation, and apply web security knowledge to support enterprise clients.

Qualifications

• 5+ years in software engineering or technical support with strong coding experience.
• Proficiency in Python, JavaScript, HTML, and CSS.
• Experience with distributed systems, web security, and large-scale applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Familiarity with support systems, ticketing tools, or automation/scripting is a plus.

Responsibilities

• Troubleshoot complex backend and frontend issues for enterprise customers
• Work with Engineering, Product, and Security teams to find root causes and implement solutions
• Help improve the product by debugging, prototyping, or building small automation tools
• Apply web security, bot mitigation, and fraud prevention knowledge to support customers
• Mentor other support engineers and enhance team processes and documentation
• Build strong customer relationships through clear, proactive communication

Skills

5+ years

Python

JavaScript

HTML/CSS

Distributed systems

Web security

Communication

Support tooling

Tools

Grafana

SQL

ClickHouse

Redash

Job description

Intuition Machines, a globally distributed team behind the hCaptcha security suite, seeks a Senior Technical Support Engineer in a fully remote capacity. You will work directly with customers and engineering teams to resolve complex issues, improve product reliability, and ensure a smooth customer experience through your coding experience.

You will mentor others, build automation, and apply web security knowledge to support enterprise clients.