Senior Professional Services Lead - Cyber Risk

BitSight Technologies; Boston (MA); On-site; USD 100,000 - 117,000; Full time

Job summary

Bitsight is seeking a Senior Consultant to steer PS delivery excellence and lead complex client engagements. You will mentor Consultants as they grow and own the quality and strategic direction of multi-account programs.

You report to a PS Manager and act as the technical authority on your portfolio, making judgments on approach, resourcing, and escalations. This is a growth role that balances leadership with hands-on work.

Qualifications

• 6-8 years of professional experience in consulting, customer success, or risk/security roles.
• 2+ years leading, mentoring, or managing individual contributors or project teams.
• Proven track record of owning client outcomes and retention; ability to navigate complex stakeholder dynamics.
• Strong project and program management skills; experience scoping, planning, and delivering multi-phase engagements.
• Ability to synthesize technical findings into executive-ready recommendations and presentations.

Responsibilities

• Own strategic direction and outcomes for assigned complex or high-value client engagements, including scoping, resourcing decisions, and timeline accountability.
• Design and approve engagement strategies, methodologies, and deliverables before Consultants execute them.
• Lead and mentor Consultants assigned to your accounts or programs, providing coaching on client management, technical judgment, and quality standards.
• Conduct quality assurance on consultant deliverables, assessments, and client communications before they reach external stakeholders.
• Identify gaps in Consultant performance or skill development and work with management to address them.
• Manage escalations-both client-facing (complex requests, relationship friction, unmet expectations) and internal (resourcing, product limitations, technical blockers).
• Own executive-level relationships and strategy conversations with key clients; set direction on retention and expansion opportunities.
• Lead cross-functional initiatives with Customer Success, Sales, and Product teams on behalf of your portfolio; surface product gaps and feature requests grounded in client feedback.
• Develop and present strategic recommendations backed by data and risk analysis that influence how clients manage their vendor programs.
• Contribute to PS playbook development, training materials, and best practices that raise team capability.
• Participate in hiring, onboarding, and team capability planning with your manager.

Skills

Client outcomes ownership

Mentoring & leadership

Project management

Executive communication

Strategic thinking

Stakeholder management

Tools

Salesforce

Google Suite

Job description

Bitsight is seeking a Senior Consultant to steer PS delivery excellence and lead complex client engagements. You will mentor Consultants as they grow and own the quality and strategic direction of multi-account programs.

You report to a PS Manager and act as the technical authority on your portfolio, making judgments on approach, resourcing, and escalations. This is a growth role that balances leadership with hands-on work.