Senior CX & Value-Selling Specialist (Part-Time)

VMware; Oxford (MS); Vor Ort; USD 85.000 - 113.000; Teilzeit

Zusammenfassung

VMware in Oxford, MS is seeking a Senior Customer Service Representative on a part-time basis. The role connects Customer Journey Mapping insights with campaigns customers remember, with a starting line of $85,000–$113,000 and genuine room to advance.

You will map buyer pain to VMware's pitch, handle objections on price, and collaborate with product on buyer requests while maintaining a VMware-paced environment. Expect coaching that grows your Intercom usage and benefits that cover life aspects.

Qualifikationen

• Empathy that helps feedback land effectively.
• Comfort with a fast VMware pace and shifting priorities.
• Integrity to own and flag mistakes proactively.
• Strong multitasking while preserving quality.
• Ability to translate Jira Service Management for non-technical audiences.

Aufgaben

• Map buyer pain to VMware's pitch deck, slide by slide.
• Pitch, listen, adjust, and pitch again to close deals.
• Field objections on price with professionalism.
• Identify Customer Journey Mapping gaps at handoff.
• Trade weekly notes with product on buyer requests.
• Monitor competitor pricing across Mississippi.

Kenntnisse

Empathy

Pace adaptability

Integrity

Multitasking

Non-technical communication

Tools

Jira Service Management

Jobbeschreibung

VMware in Oxford, MS is seeking a Senior Customer Service Representative on a part-time basis. The role connects Customer Journey Mapping insights with campaigns customers remember, with a starting line of $85,000–$113,000 and genuine room to advance.

You will map buyer pain to VMware's pitch, handle objections on price, and collaborate with product on buyer requests while maintaining a VMware-paced environment. Expect coaching that grows your Intercom usage and benefits that cover life aspects.