Customer Service Manager

VMware; West Valley City (UT); Vor Ort; USD 99.000 - 151.000; Vollzeit

Benefits dieser Stelle

Mentorship

Flexible freelance schedule

Growth opportunities

Zusammenfassung

VMware in West Valley City, UT is seeking a Customer Service Manager to drive ownership of sales outcomes and improve First Call Resolution. The role emphasizes mentorship, flexible scheduling, and hands-on leadership to surpass quarterly targets.

The position offers growth opportunities, structured mentorship, and a freelance-friendly schedule designed to support both performance and balance in a fast-paced environment.

Qualifikationen

• Calm under pressure when client scope changes.
• Mentor teammates without micromanaging.
• Strong multitasking capability across demanding workloads.
• Clear written and verbal communication.
• Ability to coordinate across teams and meetings.
• Familiar with ServiceNow roadmap.
• Experience with flexible work arrangements.

Aufgaben

• Beat last quarter's revenue with integrity for the pipeline.
• Segment audiences and personalize outreach to lift response rates.
• Win back previously lost accounts.
• Chase the sales marketing whitespace in UT.
• Set the weekly cadence that keeps VMware reps accountable.
• Run point on trade shows and pop-ups throughout UT.
• Keep West Valley City renewals on track by owning timelines.

Kenntnisse

Multitasking

Written communication

Verbal communication

Mentoring

Tools

ServiceNow

Jobbeschreibung

A Customer Service Manager at VMware sees a flat quarter and asks what First Call Resolution the team forgot to use. The pitch is honest — $99,000 - $151,000, real ownership of sales marketing outcomes, and a VMware crew in West Valley City that has your back.

Key Responsibilities

• Beat last quarter's $99,000 - $151,000 number without burning the pipeline
• Strong command of Multitasking, with 7 of demand-generation experience
• Segment audiences and personalize outreach to lift response rates
• Win back the accounts a previous Customer Service Manager let slip
• Chase the sales marketing whitespace no rep in UT has worked
• Set the weekly cadence that keeps VMware reps accountable
• Run point on trade shows and pop-ups throughout UT
• Keep West Valley City renewals from slipping by owning the timeline

What You'll Bring

• Demonstrated calm when a West Valley City, UT client changes scope mid-stream
• The patience to mentor without taking over the keyboard
• Manager fluency in Multitasking, with ServiceNow on your roadmap
• Calm under the warm-yet-rigorous chaos a manager role tends to generate
• Sharp written and verbal communication, tested under scrutiny
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Comfort with freelance arrangements and the rhythms of a learning-obsessed workplace

VMware partners with organizations across West Valley City, UT to bring mission-driven thinking to everyday sales marketing challenges. We move fast on Email Support but slow down whenever someone says they feel rushed past good judgment.

Pay is $99,000 - $151,000, growth is structured, mentorship is personal, and the flexible freelance schedule is non-negotiable in your favor.