Customer Service Manager with Flexible Freelance Schedule

VMware; West Valley City (UT); On-site; USD 99,000 - 151,000; Full time

Benefits offered by this job

Mentorship

Flexible freelance schedule

Growth opportunities

Job summary

VMware in West Valley City, UT is seeking a Customer Service Manager to drive ownership of sales outcomes and improve First Call Resolution. The role emphasizes mentorship, flexible scheduling, and hands-on leadership to surpass quarterly targets.

The position offers growth opportunities, structured mentorship, and a freelance-friendly schedule designed to support both performance and balance in a fast-paced environment.

Qualifications

• Calm under pressure when client scope changes.
• Mentor teammates without micromanaging.
• Strong multitasking capability across demanding workloads.
• Clear written and verbal communication.
• Ability to coordinate across teams and meetings.
• Familiar with ServiceNow roadmap.
• Experience with flexible work arrangements.

Responsibilities

• Beat last quarter's revenue with integrity for the pipeline.
• Segment audiences and personalize outreach to lift response rates.
• Win back previously lost accounts.
• Chase the sales marketing whitespace in UT.
• Set the weekly cadence that keeps VMware reps accountable.
• Run point on trade shows and pop-ups throughout UT.
• Keep West Valley City renewals on track by owning timelines.

Skills

Multitasking

Written communication

Verbal communication

Mentoring

Tools

ServiceNow

Job description

VMware in West Valley City, UT is seeking a Customer Service Manager to drive ownership of sales outcomes and improve First Call Resolution. The role emphasizes mentorship, flexible scheduling, and hands-on leadership to surpass quarterly targets.

The position offers growth opportunities, structured mentorship, and a freelance-friendly schedule designed to support both performance and balance in a fast-paced environment.