Senior Customer Service Representative

VMware; Oxford (MS); On-site; USD 85,000 - 113,000; Part time

Job summary

VMware in Oxford, MS is seeking a Senior Customer Service Representative on a part-time basis. The role connects Customer Journey Mapping insights with campaigns customers remember, with a starting line of $85,000–$113,000 and genuine room to advance.

You will map buyer pain to VMware's pitch, handle objections on price, and collaborate with product on buyer requests while maintaining a VMware-paced environment. Expect coaching that grows your Intercom usage and benefits that cover life aspects.

Qualifications

• Empathy that helps feedback land effectively.
• Comfort with a fast VMware pace and shifting priorities.
• Integrity to own and flag mistakes proactively.
• Strong multitasking while preserving quality.
• Ability to translate Jira Service Management for non-technical audiences.

Responsibilities

• Map buyer pain to VMware's pitch deck, slide by slide.
• Pitch, listen, adjust, and pitch again to close deals.
• Field objections on price with professionalism.
• Identify Customer Journey Mapping gaps at handoff.
• Trade weekly notes with product on buyer requests.
• Monitor competitor pricing across Mississippi.

Skills

Empathy

Pace adaptability

Integrity

Multitasking

Non-technical communication

Tools

Jira Service Management

Job description

The Senior Customer Service Representative role is where VMware connects Customer Journey Mapping insight with campaigns that customers actually remember. We're hiring a Senior Customer Service Representative to join VMware on a part-time basis, with $85,000 - $113,000 on offer and genuine room to advance.

Key Responsibilities

• Map buyer pain to VMware's pitch deck, slide by slide
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Field objections on price the way a senior pro does it
• Sniff out the Customer Journey Mapping gap that's leaking deals at handoff
• Trade weekly notes with product on what Oxford buyers keep requesting
• Keep a finger on competitor pricing across MS
• Coach the Senior Customer Service Representative team off discounting and onto value selling

What You'll Bring

• The kind of empathy that makes hard feedback land softly
• Comfort with a VMware pace that rarely sits still
• The integrity to flag your own mistakes first
• Strong multitasking ability without sacrificing quality
• Experience translating Jira Service Management complexity for a non-technical audience

VMware took everything frustrating about sales marketing and rebuilt it from scratch in Oxford, MS, with hands-on attention to People Management. We keep the Oxford, MS office quiet on Wednesdays so deep CRM Software work actually gets a fighting chance.

From the $85,000 - $113,000 starting line, expect coaching that grows your Intercom and benefits that quietly cover the rest of life.

As of right now, VMware is still reading every resume that lands here.

The version of you that already works at VMware is just one application ahead.