VP, CX Transformation & CCaaS Engagement Lead

EXL; United States; On-site; USD 200,000 - 250,000; Full time

Job summary

A leading consulting firm seeks a VP - CX CCaaS - Engagement Lead to drive customer experience transformation through innovative solutions. Responsible for strategic client conversations, conducting CX assessments, and analyzing customer journeys. Requires 15+ years in CX consulting and a strong knowledge of CCaaS and Conversational AI technologies. This full-time position offers a competitive salary within the range of USD $200,000 - $250,000 per year, plus benefits.

Qualifications

• 15+ years of experience in CX consulting, presales, or solutioning roles.
• Strong knowledge of CX platforms and tools including Conversational AI and CCaaS.
• Excellent communication and presentation skills.

Responsibilities

• Drive strategic conversations with clients to drive customer experience transformation.
• Conduct CX discovery sessions and maturity assessments.
• Analyze customer journeys to identify transformation opportunities.

Skills

CX consulting

Conversational AI

Solution presentations

Customer engagement

Stakeholder communication

Education

Bachelor's or master's degree in data science, Information Technology, Business Administration, or related field

Tools

Google Dialogflow

Azure Bot Services

CCaaS platforms (e.g., Genesys, NICE)

CRM technologies

Job description

A leading consulting firm seeks a VP - CX CCaaS - Engagement Lead to drive customer experience transformation through innovative solutions. Responsible for strategic client conversations, conducting CX assessments, and analyzing customer journeys. Requires 15+ years in CX consulting and a strong knowledge of CCaaS and Conversational AI technologies. This full-time position offers a competitive salary within the range of USD $200,000 - $250,000 per year, plus benefits.