Senior CX & SAP ERP Transformation Lead

Addison Group; Chicago (IL); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Addison Group is seeking an experienced Manager of Customer Experience for a growing global organization. The role collaborates with Marketing and Sales leaders to define and implement digital business transformation programs, focused on pragmatic business outcomes and a refined digital roadmap that yields high-value results.

The role requires leading SAP-enabled ERP and CRM initiatives, managing IT resources, budgets, and vendors, and ensuring that CRM, CPQ, CMS, Mobile Applications, and Data

Qualifications

• Bachelor's degree in business, engineering, computer science or related field
• min 10+ years of progressive and relevant IT Leadership practice and experience within IT
• Minimum of 7 years of leadership experience with ERP and sales enablement software, ideally SAP
• Demonstrated Hands- on ability effectively working with CRM solutions
• Significant experience with ERP, CRM, Content Management, Mobile Applications, and Data Analysis tools
• Demonstrated program and project management skills, including large-scale technology deployments across multiple internal and external stakeholder groups
• Track record of implementing enterprise global solutions

Responsabilités

• Define and implement digital business transformation programs
• Collaborate with Marketing and Sales leaders to align on outcomes and roadmaps
• Manage IT resources, budgets, and vendors
• Oversee CRM, CPQ, CMS, mobile apps, and data analytics tools to ensure value and growth
• Present progress and outcomes in executive-level meetings

Connaissances

IT Leadership

ERP Systems

SAP

CRM Solutions

Project Management

Vendor Management

Formation

Bachelor's degree

Outils

CRM

CPQ

CMS

Mobile Apps

Data Analytics

Description du poste

Addison Group is seeking an experienced Manager of Customer Experience for a growing global organization. The role collaborates with Marketing and Sales leaders to define and implement digital business transformation programs, focused on pragmatic business outcomes and a refined digital roadmap that yields high-value results.

The role requires leading SAP-enabled ERP and CRM initiatives, managing IT resources, budgets, and vendors, and ensuring that CRM, CPQ, CMS, Mobile Applications, and Data