Customer-Facing IT Applications Lead: SAP, CPQ & AI

Addison Group; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Addison Group seeks an IT Manager to lead the execution and improvement of customer-facing technology across Sales, Marketing, and commercial operations. This hands-on leadership role translates business needs into technology, manages projects and vendors, and drives measurable business value through performance and adoption of applications.

The candidate will oversee SAP-connected CRM, CPQ, customer experience, mobile, and analytics solutions, partnering with Sales, Marketing, and IT to refine

Qualifications

• 7+ years of experience across IT, enterprise applications, or digital solutions.
• Experience with SAP ECC and/or S/4HANA and customer-facing commercial applications.
• Demonstrated ownership of application projects, requirements, testing, implementation, and ongoing support.
• Strong communication skills and the ability to work across technical and nontechnical teams.
• Experience in manufacturing, industrial products, or another complex B2B environment is a plus.

Responsibilities

• Lead delivery and ongoing support of commercial applications, including SAP-connected CRM, CPQ, customer experience, mobile, and analytics solutions.
• Partner with Sales, Marketing, and IT to define requirements, prioritize enhancements, and improve business processes.
• Manage projects from requirements and solution design through testing, implementation, and adoption.
• Coordinate internal teams and external vendors while managing timelines, budgets, risks, and application performance.
• Identify opportunities to improve the customer experience through digital capabilities, automation, and AI.
• Measure results and demonstrate ROI from technology investments.
• Lead and develop a small team while supporting standardized processes across a multi-business organization.

Skills

Leadership

Project management

Communication

Vendor management

Education

Bachelor's degree or equivalent experience

Tools

SAP ECC

S/4HANA

CPQ

Job description

Addison Group seeks an IT Manager to lead the execution and improvement of customer-facing technology across Sales, Marketing, and commercial operations. This hands-on leadership role translates business needs into technology, manages projects and vendors, and drives measurable business value through performance and adoption of applications.

The candidate will oversee SAP-connected CRM, CPQ, customer experience, mobile, and analytics solutions, partnering with Sales, Marketing, and IT to refine