Executive Digital CX Strategy Leader

Assa Abloy Ab; Northern (KY); Híbrido; USD 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligible

Medical, Dental, Vision

Tuition reimbursement

401k matching

Generous holidays & PTO

Descripción de la vacante

ASSA ABLOY is seeking a strategic executive to define and lead the enterprise-wide digital customer experience vision across channels, products, and platforms. This leader will partner with Product, Technology, Sales, Marketing, and Customer Success to translate insights into strategic investments and a unified ecosystem that drives growth and improved customer outcomes.

Based in Phoenix or Austin, this hybrid role requires 15+ years in digital experience and transformation, with a proven

Formación

• Bachelor's degree in digital strategy, customer experience, HCI, or related field.
• 15+ years of progressive leadership in digital experience and transformation.
• Experience leading enterprise-scale transformation across multiple business units.

Responsabilidades

• Define and lead the vision, strategy, and roadmap for end-to-end digital customer experience.
• Collaborate with Product, Engineering, Sales, Marketing, and Operations to align investments.
• Drive a unified, connected ecosystem across websites, platforms, and portals.
• Champion user-centered design, usability, accessibility, and workflow optimization.
• Translate insights into strategic recommendations and governance for digital touchpoints.

Conocimientos

Leadership

Digital transformation

Customer experience

Strategy

Educación

Bachelor's degree

Master's degree preferred

Descripción del empleo

ASSA ABLOY is seeking a strategic executive to define and lead the enterprise-wide digital customer experience vision across channels, products, and platforms. This leader will partner with Product, Technology, Sales, Marketing, and Customer Success to translate insights into strategic investments and a unified ecosystem that drives growth and improved customer outcomes.

Based in Phoenix or Austin, this hybrid role requires 15+ years in digital experience and transformation, with a proven